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Automation and self-service in the field of services: an attempt at ananlysis

Kotliarov Ivan Dmitrievich  (Cand. Sc. (Economics), Associate Professor, Associate Professor of the Chair of Commerce and International Trade, Peter the Great St. Petersburg Polytechnic University)

the present paper contains an analysis of distribution of efforts between customer and service provider and automation of services. Conditions of transition to self-service are given. It is demonstrated that now automation of self-service takes place

Keywords:self-service, automation, service industry
 

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Citation link:
Kotliarov I. D. Automation and self-service in the field of services: an attempt at ananlysis // Современная наука: актуальные проблемы теории и практики. Серия: ЭКОНОМИКА и ПРАВО. -2016. -№04. -С. 32-36
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